Head of Customer Experience, Sales, and Support
We are a fast-growing, multi-location company seeking a strategic, hands-on leader to build and lead our Customer Experience, Sales, and Support functions. This role will play a critical part in shaping the customer journey, enhancing revenue retention, driving team performance, and building scalable systems as we expand operations.
Position Summary
This position reports directly to executive leadership and is responsible for leading centralized customer-facing functions including onboarding, reservations, billing, escalated support, upselling, and retention. This leader will help optimize the customer experience lifecycle while developing internal processes, playbooks, and training programs to ensure consistent delivery of high-quality service and sales outcomes.
Key Responsibilities
– Lead and scale centralized customer service, sales, and support teams across multiple locations.
– Own the end-to-end customer journey, from first contact through offboarding.
– Optimize operations in sales support, billing, onboarding, and retention.
– Build a people-first, culture-oriented team with a strong emphasis on psychological safety.
– Develop and deliver training programs for service excellence, sales enablement, and relationship building.
– Drive upsell and cross-sell strategies through behavior-based customer segmentation.
– Collaborate with operations and marketing to align on customer engagement initiatives.
– Monitor and improve KPIs such as NPS, CSAT, retention, and upsell revenue.
– Own escalation recovery efforts, ensuring sensitive or complex issues are resolved with care.
– Leverage tools such as HubSpot, Salesforce, Aircall, Slack, and other CRM platforms.
Functional Ownership
– Sales and Pre-enrollment Support
– Customer Onboarding & Education
– Daycare or Service Reservations
– Billing and Account Management
– General Inquiries and Call Routing
– Proactive and Reactive Retention
– Customer Health Scoring and Advocacy
– Customer Lifecycle Analytics and Journey Mapping
Qualifications
– Minimum 5 years of experience leading a call center, customer success, or customer service team.
– Proven ability to build and scale centralized support functions in a multi-unit environment.
– Experience working with CRM and collaboration platforms such as Salesforce, HubSpot, Aircall, and Slack.
– Strong leadership and coaching skills with a passion for people development.
– Analytical thinker with a track record of using data to drive continuous improvement.
– Excellent communication, organization, and interpersonal skills.
– Cultural alignment with a people-first, mission-driven, customer-focused organization.
Compensation & Schedule
This is a full-time, salaried position. Standard work hours are Monday through Friday, with occasional flexibility required. Starting salary is approximately $75,000 annually and is negotiable based on qualifications and experience.
Empower JobID 2698
Director of Account Management
We are looking for an experienced and proactive Director of Account Management. This role will oversee the end-to-end communication process, from product briefs provided by clients to finalizing the logistics for shipping. The goal is to ensure all projects are completed on time, within budget, and communication is consistent to meet client expectations. You will mentor and guide the team, provide strategic oversight, and drive continuous improvement within the team and client-facing processes.
Key Duties and Responsibilities
Team Leadership and Mentoring
Project Execution and Communication
Client-Facing Responsibilities
Problem Solving
Process and Performance Management
The salary range for this role is $105,000 – $145,000 annually. Compensation is commensurate with level of knowledge, education, skills, and experience applicable to the position.
Empower JobID 2708
Special Education Early Childhood Education Teacher
About the Role:
In conjunction with the assessment team, the EC Special Education Teacher conducts initial preschool evaluations. Assessments are conducted at the District assessment center as well as observational data collected at various locations including preschools, local parks and student homes.
Requirements:
✅ Requires a valid California Special Education Early Childhood Education Credential and English Learner Authorization.
Why Join:
🌟 Make a lasting impact on early childhood education
🌟 Work collaboratively with a dedicated team of educators and administrators
🌟 Be part of a supportive district committed to students and families
Empower JobID 2707
Construction Foreman
Job Title: Foreman – Concrete Construction
Location: [Insert City, State]
Job Type: Full-Time
Position Summary:
We are seeking a reliable and experienced Concrete Foreman to lead and oversee daily construction activities on site. The ideal candidate will have a strong background in concrete work, excellent leadership skills, and the ability to manage crews to ensure high-quality, safe, and efficient execution of commercial and/or residential construction projects.
Key Responsibilities:
Supervise and coordinate all on-site concrete activities, including forming, pouring, finishing, and curing
Lead and manage a crew of laborers, finishers, and equipment operators
Interpret project plans, blueprints, and specifications to ensure accurate execution
Schedule work to meet production goals and deadlines
Monitor site safety and enforce compliance with OSHA standards and company safety policies
Communicate effectively with Project Managers, Superintendents, subcontractors, and inspectors
Track labor, material usage, and progress reports daily
Ensure quality control and proper use of equipment and materials
Identify and resolve on-site issues or conflicts as they arise
Qualifications:
Minimum 5 years of concrete construction experience, with at least 2 years in a supervisory role
Strong understanding of concrete construction methods, materials, tools, and equipment
Ability to read and interpret construction drawings and specifications
Excellent leadership, communication, and problem-solving skills
OSHA 10 or 30 certification preferred
Bilingual (English/Spanish) a plus
Valid driver’s license and reliable transportation
Physical Requirements:
Ability to work outdoors in various weather conditions
Must be able to lift 50+ lbs regularly and stand, walk, bend, and stoop for extended periods
Compensation:
Competitive pay based on experience, with opportunities for growth and advancement.
Empower JobID 2703
Call Center Sales Manager
Head of Customer Experience, Sales, and Support
We are a fast-growing, multi-location company seeking a strategic, hands-on leader to build and lead our Customer Experience, Sales, and Support functions. This role will play a critical part in shaping the customer journey, enhancing revenue retention, driving team performance, and building scalable systems as we expand operations.
Position Summary
This position reports directly to executive leadership and is responsible for leading centralized customer-facing functions including onboarding, reservations, billing, escalated support, upselling, and retention. This leader will help optimize the customer experience lifecycle while developing internal processes, playbooks, and training programs to ensure consistent delivery of high-quality service and sales outcomes.
Key Responsibilities
– Lead and scale centralized customer service, sales, and support teams across multiple locations.
– Own the end-to-end customer journey, from first contact through offboarding.
– Optimize operations in sales support, billing, onboarding, and retention.
– Build a people-first, culture-oriented team with a strong emphasis on psychological safety.
– Develop and deliver training programs for service excellence, sales enablement, and relationship building.
– Drive upsell and cross-sell strategies through behavior-based customer segmentation.
– Collaborate with operations and marketing to align on customer engagement initiatives.
– Monitor and improve KPIs such as NPS, CSAT, retention, and upsell revenue.
– Own escalation recovery efforts, ensuring sensitive or complex issues are resolved with care.
– Leverage tools such as HubSpot, Salesforce, Aircall, Slack, and other CRM platforms.
Functional Ownership
– Sales and Pre-enrollment Support
– Customer Onboarding & Education
– Daycare or Service Reservations
– Billing and Account Management
– General Inquiries and Call Routing
– Proactive and Reactive Retention
– Customer Health Scoring and Advocacy
– Customer Lifecycle Analytics and Journey Mapping
Qualifications
– Minimum 5 years of experience leading a call center, customer success, or customer service team.
– Proven ability to build and scale centralized support functions in a multi-unit environment.
– Experience working with CRM and collaboration platforms such as Salesforce, HubSpot, Aircall, and Slack.
– Strong leadership and coaching skills with a passion for people development.
– Analytical thinker with a track record of using data to drive continuous improvement.
– Excellent communication, organization, and interpersonal skills.
– Cultural alignment with a people-first, mission-driven, customer-focused organization.
Compensation & Schedule
This is a full-time, salaried position. Standard work hours are Monday through Friday, with occasional flexibility required. Starting salary is approximately $75,000 annually and is negotiable based on qualifications and experience.
Empower JobID 2698
Project Coordinator
Construction Project Coordinator – Hybrid
Minimum Qualifications:
● Proficiency with Microsoft Office 365 Suite
● 2 years of experience in Program or Project Management, specifically related to construction projects and analysis.
● Valid California driver’s license; Maintain continuous vehicle liability insurance as required by state law. This role requires the regular and frequent operation of a vehicle.
● Ability to multi-task in a fast-paced environment with shifting priorities and deadlines
● Experience managing multiple project deliverables. From scheduling meetings to capturing next steps and efficiency improvements, from kick off to completion
Preferred Qualifications
● 5 years of experience in Construction Project Coordination, specifically related to construction projects and analysis.
● 3 years experience with construction and financial tooling platforms (Sync, PlanSwift, Fieldwire, ProCore, MS Project, etc.).
● Excellent communication and problem solving skills.
● Ability to gather requirements, organize resources, prioritize tasks, manage schedules, and achieve objectives within defined goals
About the Job
The ideal candidate for this role is critical to the communication of day-to-day momentum of projects and ensuring accurate and detailed record keeping for construction projects. As the Project Coordinator, you’ll coordinate complex, multi-disciplinary projects from start to finish – working with the team to manage requirements, project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span counties, timelines and teams. It’s your job to coordinate the players and keep them up to date on progress and deadlines.
In this role, you’ll play a key part in bringing construction projects to life. You will coordinate various aspects of the project from initial mobilization and material delivery through construction and completion. You will collaborate with cross-functional teams helping to ensure projects stay on track within timelines while meeting high standards for quality and efficiency.
The US base salary range for this full-time position is $XXK–XXK + Overtime + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
Responsibilities
● Build and maintain construction timelines and workflow plans, look-ahead schedules, and de/mobilization schedules through frequent meetings, feedback, and guidance with Foremen, Supervisors and Project Managers.
● Manage communication and track team schedules, including subcontractors, across projects and ensure procedures are followed and risks are mitigated.
● Maintain project tracking tools to ensure accurate documentation of project deliverables and compile daily, weekly and monthly data for reporting and billing purposes.
● Manage, coordinate and deliver project materials, consumables, and equipment, weekly.
● Manage and track a portfolio of project costs, schedules, and risks, ensuring data accuracy and compliance, and providing guidance to the team to mitigate risks.
● Analyze data to identify trends, measure project performance, and provide insightful conclusions to inform decision-making and continuous improvement.
Schedule & Availability:
● Must be able and willing to start as early as 5am.
● Must be available for overtime and some weekends.
● Hours will change due to ongoing project/construction needs.
Who We Are:
We specialize in seismic retrofits and require the installation of seismic details.
We efficiently integrate the structural trades to provide the best solution and value for structural and seismic retrofit work. Our mission is to help our clients achieve their real estate construction goals – providing personal attention to every detail along the way.
Empower JobID 2700
FP&A Analyst
Full job description
This role must be able to travel from Valencia , Compton, North Hollywood and Paramount CA
Hybrid. Primary location at any of the client sites with the ability to travel between the sites as needed, but may also work from home as agreed.
This is not a remote position.
JOB PURPOSE: To assist Aerospace Manufacturing company in delivering against its financial targets by supporting financial analysis by which commercial and operational issues and opportunities are identified and communicated, allowing Avantus to action appropriately. You’ll act as a key business partner to senior stakeholders across operations, finance, leadership and commercial functions, supporting strategic decisions and driving profitable growth.
Responsibilities
We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Empower JobID 2695
Technical & Marketing Content Specialist
Technical & Marketing Content Specialist
Orange County, CA (On-site | Full-time)
Are you passionate about transforming complex technical knowledge into content that’s clear, engaging, and useful to industry professionals? Do you enjoy crafting a wide range of written formats—from case studies and training modules to blog articles and campaign assets? If so, we’d love to connect.
We’re seeking a versatile writer with a strong command of both technical documentation and marketing communication. The right candidate will thrive in a dynamic environment where content serves both business growth and knowledge sharing across diverse audiences, especially in B2B environments related to materials science, infrastructure, or construction technology.
This position works closely with the head of marketing and will be part of a collaborative team that includes designers, video specialists, engineers, and senior leadership.
What You’ll Do
Within the First 30–60 Days:
Ongoing Responsibilities:
Technical Writing
Marketing & Content Development
Editing & Strategy
What You Bring
What to Expect
Compensation
Empower JobID 2682
Business Systems Analyst – IT & ERP
Position Summary:
We are looking for a detail-oriented and tech-savvy Business Systems Analyst – IT & ERP to collaborate with our IT and Finance teams in reporting, automation, and ERP-related projects. This role will focus on developing reports, streamlining processes, troubleshooting ERP systems, and assisting with the transition from Microsoft Dynamics GP to a modern ERP system. The ideal candidate should have experience working with SQL, reporting tools, and ERP systems, with Python scripting skills considered a plus.
Key Responsibilities:
Reporting & Data Analysis
Scripting & Automation
ERP Implementation & Integration Support
IT & ERP System Support
Qualifications & Skills:
Empower JobID 2673
Cost Accounting & Finance Manager
A leading manufacturing company specializing in construction materials is currently seeking a talented and skilled candidate to join their growing finance team in a newly created role as a Cost Accounting & Finance Manager.
Job Summary:
The Cost Accounting & Finance Manager will report directly to the Chief Financial Officer (CFO) and will be responsible for managing all cost accounting functions, financial analysis, and budgetary control within our manufacturing operations. This role will play a critical part in providing accurate costing data, optimizing financial processes, and supporting strategic decision-making to improve profitability. Additionally, this position will support financial planning efforts, develop financial models, and present key financial insights to stakeholders.
Key Responsibilities:
Qualifications:
Empower JobID 2667
Dog Groomer
Empower JobID 2661