Location: Coppell, TX

Job Overview:

We are seeking a dynamic and results-driven General Manager to lead operations at our pet services facility. This individual will be responsible for driving business growth, ensuring top-tier service standards, managing day-to-day operations, and building a high-performing team. The ideal candidate is an energetic leader who thrives in a fast-paced, customer-centric environment and is passionate about team development and operational excellence.

What We Offer:

– Competitive salaried compensation

– Comprehensive benefits

– Fun and collaborative work environment

– Opportunity to work in a pet-friendly space

Core Competencies & Expectations:

– Timely and consistent attendance

– Year-over-year comp growth of at least 17%

– No critical safety violations

– Completion of assigned training modules

– Maintain a customer satisfaction score of 90% or higher

Responsibilities:

Team & Operations Management

– Oversee daily operations and maintain the highest standards across all departments

– Create and manage staff schedules to ensure optimal coverage with minimal overtime

– Conduct regular performance evaluations and provide both constructive feedback and recognition

– Hire, onboard, and develop new team members

– Foster a positive, team-oriented culture

– Set clear goals for the team and hold them accountable

Safety & Cleanliness

– Maintain a clean, safe, and organized facility

– Monitor staff adherence to safety and cleaning protocols

– Address behavioral issues and implement action plans when needed

– Ensure completion of all shift tasks before team members depart

– Maintain adequate supply levels and place timely orders

Financial & Administrative

– Manage staffing budgets, supply costs, and other controllable expenses

– Track revenue and complete weekly financial reports

– Process payroll accurately, including time tracking and overtime calculations

– Collaborate with senior leadership on key operational concerns and initiatives

– Drive revenue through upselling and service evaluations

Customer Service & Facility Presentation

– Ensure a professional and welcoming front desk environment

– Set the standard for customer interactions, emphasizing smile, story, and satisfaction

– Maintain high customer satisfaction and online review ratings

– Organize and manage in-store events and community engagement

– Lead by example and keep the team energized, motivated, and focused

Requirements:

– Strong leadership skills and the ability to motivate teams

– Excellent customer service and interpersonal skills

– Ability to stand or walk for extended periods

– Availability to work flexible hours, including weekends and holidays

– Detail-oriented and emotionally intelligent

– Quick thinker with a proactive mindset

– Sales and marketing experience is a plus

– Must enjoy working in a pet-centric environment

As the General Manager, you are ultimately accountable for the performance, culture, and financial health of the business. This role requires a strategic mindset, strong communication skills, and a passion for developing both people and processes.

Empower JobID 2701